Digicom Systems (Blr) Pvt. Ltd
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Support & Services
Every IT product needs “HELP”, after sales support like, where our need would be   -

In today’s real world scenario, a support to the extent where “One has a laptop that is not working and it needs to be picked - repaired – dropped back”.

And the list of “personalized” needs for H.E.L.P goes on. Digicom the answer to this need is the “Dr. DOIT” on field – at doorstep after sales services commitment. Ask for it, we will DO IT. Moreover our team of competent customer support engineers  will train and provide timely suggestions to protect and optimize your IT infrastructure so that you have an error-free working and thus maximize your IT productivity.

Download Our Warranty Policy

 
  • Timely & Right at DoorstepTimely & Right at Doorstep
    99.96% SLA Achievement, Preventive
    Every Digicom employee has imbibed the fact that we are in the business to solve, not just trade. We believe we are here to help, and each one is committed to doing just that. Digicom commits to ensure services and support to create true client satisfaction. If things go wrong (as life's full of surprises and not always pleasant, that we accept the fact that 0.04% goes awry or amiss) Digicom will apologize and fix it - quick and fair. Well, it would be interesting to know an inner fact that the quality of our service and client feedback is an essential part of how we reward our employee too.
  • On-behalf Services On-behalf Services
    Log to Closures
    Every brand of IT product has their own warranty and maintenance services rules. Digicom recommends only those brand products that offer clarity and committed after sales support. Here our real value of on-behalf support for such post sales services is the process of taking up action of service call registrations, follow up with the principal service center for deployments of service and continually and open ended communications till the successful closure. This proactive support from our helpdesk would apply for the both warranty period timelines and extended care packs for the particular brand/principal.
  • Help DeskHelp Desk
    Smiles & Miles
    The people and process at help desk is the “brand ambassador” for any organization and its customer, to know the true value of post sales support/services in any business. We based our attitude on this principle, and designed the process that is simplified and easy for anyone to log, seek, and solve their problems. Each one of our executives are internally trained and continuously learn, the right attitudes incl. verbal/email communications, respect and empathy and thus tuned to the approach that the services need to be rendered as “wished” by the client successfully.
 

Here below is our range of Support & Service Solution that we bring to your needs.


  Generic Customer Support/Service

  • Helpdesk Process: ERP Based Call Management
  • Engineer On Call – At Site within 4 Hour
  • Warranty, Care Pack, Annual Maintenance/Service Contracts
  • Upgrade, Repair & Refurbishment
 

 Software Specific Services

  • Server/Desktop Installation, Configuration, Management
  • MS Operating System, Office Suites, Exchange and SBS
  • Linux Customization, Deployment & Management
  • Migrations, Version Upgrade, & Tune Ups
 

 Preventive & Protective Services

  • Anti Virus Configuration, Removals and Recovery
  • Health Check, Performance Tune Ups
  • Data Security & Disaster Recovery